Payment Issues & Solutions
Common payment failure issues and solutions
If you encounter any issues during checkout, please refer to the common cases below:
1. Payment provider declined the payment
Error message:
“Payment provider declined the payment, please use a different payment method.”
Possible reasons
- Your bank declined the transaction
- The payment provider (such as PayPal) rejected the payment due to security checks
- The billing address or name does not match the information registered with your card
- Insufficient card balance or credit limit
This may happen even if your card or account is normally working.
Solutions
A. Try a different card
- Use another credit or debit card
- Make sure your card supports international transactions
B. Use PayPal balance
- Log in to your PayPal account
- Add funds to your balance
- Complete the payment using balance instead of a linked card
2. Please verify you are human
Error message:
“Please verify that you are human”
Possible reasons
- Your browser failed to load the Cloudflare security verification
- The system flagged your device, network, or behavior as potentially unsafe
Solutions
A. Log in before checkout
- Please log in to your account before placing the order
- Avoid checking out as a guest
B. Try a different browser or device
- Switch to another browser (such as Chrome or Safari)
- Use a different device (mobile phone or computer)
C. Disable VPN or extensions (if applicable)
- Turn off VPN or proxy services
- Disable ad blockers or privacy extensions
Still need help?
If the issue continues, please contact us and we will assist you further.
We can also provide alternative payment options if necessary.