All 3F UL Gears includes a 1 year limited warranty against product failure caused by manufacturing, material, and design defects. Products will be repaired when possible or replaced based on the specific needs of each case. In this category, shipping fee is free to charge.
Scuffs, punctures, or tears caused by wear, misuse or accidents are also covered. However, in this situation you need to pay for shipping.
We provide LIFETIME Repairs EXCLUDE fabric and materials natural aging or decomposition. If you experience any trouble with your gear, please let us know where the problem is, please write a note attaching to your gear. Please note you need to undertake the International Economy shipping fee.
When sending in gear for repair, please make sure it is free from pet hair, grass, and debris, dirt, etc or they may be rejected and returned back to you.
You can ship to:
3FUL GEAR, Repair Jingquan Rd#98,5F Jimei, Xiamen, Fujian, CHINA Tel:15359234538
Some small parts of backpack or tent are easy to be lost or damaged. If they are unable to work, please feel free to contact us and get these parts for free, but you need to know the following:
1. These parts can only be used on 3F UL GEAR products.
2. We provide these parts for free, but you will be asked to charge for shipping, the shipping fee is around 8USD.
3. We only provide services to customers of official website: www.3fulgear.com . According to the agreements between us and the agents, they will also provide similar services.
4. When the distributors refuses, unwilling or unable to serve you, provide us with evidence, and we will serve you instead.
5. These parts may be changed with the update of the product. We will try our best to find the closest one for you.
These part can be:
Zipper head, Guyline and Buckle, elastic rope, repair patch…